Returns & Refunds Policy

This Returns & Refunds Policy explains how Amboseli Foods LLC (“Amboseli Foods,” “USimplySeason,” “Flavorverse,” “we,” “us,” or “our”) handles returns, refunds, and exchanges for:

• Physical products (such as spices, blends, and pantry items); and
• Digital products, memberships, and courses offered through Flavorverse™.

USimplySeason® products are food items. Once they leave our facility, we cannot guarantee how they have been stored, handled, or opened. For that reason, and to comply with food safety standards:

• We generally cannot accept returns of food products simply because you changed your mind, ordered the wrong item, or did not enjoy the flavor.
• Opened products cannot be returned under any circumstances, unless we specifically request a return as part of a quality investigation.
• In most cases, USimplySeason® food products are considered final sale once shipped.

That said, we care deeply about quality and about your experience with our products. If something isn’t right, we want to hear from you.

While we cannot accept general returns on food items, we will work with you in situations where something has clearly gone off-track. In our reasonable discretion, we may offer a refund, replacement, or store credit when:

• Your order arrived damaged in transit (e.g., a jar broke or packaging was compromised).
• You received the wrong item or a missing item compared to your order confirmation.
• There is a clear quality or packaging issue that does not meet our standards (e.g., seal failure, contamination concern).

To help us investigate and make things right, please contact us within 7 days of delivery at customercare@amboselifoods.com with:

• Your order number;
• A brief description of the issue; and
• Clear photos of the product, packaging, and shipping box (if applicable).

In some cases, we may ask you to safely hold onto the product while we complete a review, or we may request that it be returned or discarded. Any resolution (refund, credit, or replacement) will be determined in good faith after reviewing your documentation.

• Digital downloads: Because access is delivered immediately, these items are generally non-refundable unless required by law.
• Memberships and subscriptions: Cancellations apply to future billing cycles and do not automatically result in refunds for past charges.
• If you experience technical issues, we’ll happily assist to restore access.

If you believe there is an issue with your order, please contact us at customercare@amboselifoods.com with:

• Your order number;
• The item(s) you’d like to discuss; and
• A brief description of the issue (and photos, if applicable).

Reaching out promptly helps us resolve issues efficiently while shipping evidence is still available.

In most cases involving food products, we will not require a physical return. However, if we request one as part of a review:

• We will provide detailed instructions for safe packaging and shipping.
• If the issue is due to our error or a verified quality/shipping problem, return shipping may be covered by us.
• If not, return shipping costs are typically the customer's responsibility.

• If a refund is approved, it will be issued back to your original payment method.
• Refunds typically take 5–7 business days to appear on your statement after we process them.
• Original shipping charges are usually non-refundable unless required by law or in cases of our error.

If you received a damaged, defective, or incorrect item, we may offer a replacement, store credit, or discount on a future order, depending on availability and the nature of the issue.

• Check your bank or card account again — sometimes refunds post slowly.
• Contact your bank or credit card company; processing delays on their side are common.
• If you've done all of the above and still don’t see the refund, email us at customercare@amboselifoods.com .

If you have a concern about a charge, please contact us first so we can work with you to resolve it quickly. Unwarranted chargebacks may slow down resolution and, in some cases, may limit future purchasing or membership access.

If you have any questions about this Returns & Refunds Policy, please contact:

This policy is provided for general informational purposes and does not constitute legal advice. Please consult a qualified attorney for guidance specific to your situation.